Privacy Policy

Privacy Policy for NeuroEM Therapeutics, Inc. App and Services

Introduction

NeuroEM Therapeutics, Inc. ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.neuroem.com/, and when you use our mobile application and related services ("Services").

Information We Collect

We limit our collection of data to only what is necessary for the core functionality of our Services, adhering to the principle of data minimization. The data we collect includes:

  • Personal Information: We may collect personal information such as your name, email address, phone number, and mailing address when you sign up for newsletters or contact us. If you create an account within our Services, we collect identifiers necessary for providing those account-based features.

  • Health and Sensitive Data (If Applicable to App Functionality): If the NeuroEM application measures or uses physical parameters of the body (e.g., heart rate, movement, or other health-related descriptions), this data is considered personal and sensitive user data. We will disclose the specific health data collected from the device and must obtain user consent to process this sensitive data.

  • Non-Personal Information: We may collect non-personal information such as browser type, operating system, and the pages you visit on our site, as well as device or usage data necessary to operate and maintain the Services.

Use of Your Information

We use the information we collect only for the purposes explicitly disclosed and for which consent was obtained, in line with purpose limitation principles. We use the information we collect to:

  • Provide, operate, and maintain our website and Services.

  • Improve, personalize, and expand our website and Services.

  • Communicate with you, to respond to your inquiries, support requests, and feedback.

  • If the data is health or medical data, it is strictly used only for improving health management or research (with your permission), and is never used for marketing, advertising, or use-based data mining.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below.

  • Service Providers & Third Parties: We may share your information with third-party service providers who perform services on our behalf, such as sending SMS messages or providing analytics services. These providers (including third-party SDKs) are obligated to protect your information and only use it for the purposes we specify. We confirm that any third party with whom we share user data will provide the same or equal protection of user data as stated in this policy and required by applicable guidelines. If we use any third-party code for advertising or analytics, we describe what data it collects, how the data may be used, and whether the data is used to track users on the app's product page metadata.

  • Legal Requirements: We may disclose your information if required by law or in response to valid requests from public authorities.

Data Security

We use reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure. We implement appropriate security measures to ensure proper handling of user information and prevent its unauthorized disclosure. We handle all personal and sensitive user data securely, including transmitting it using modern cryptography (for example, over HTTPS). However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure.

User Rights and Choices (Data Retention and Deletion)

This policy explicitly addresses your rights regarding your data and our corresponding retention practices.

  • Opt-Out: You can opt out of receiving SMS messages from us at any time by following the instructions provided in the message or by contacting us directly.

  • Access and Update: You can request access to or update your personal information by contacting us using the online form: https://www.neuroem.com/contact.

  • Account Deletion: If our Services allow for account creation, we also offer users the right to request deletion of their account. This deletion mechanism is available within the app itself and outside of the app (e.g., via our contact information or website form).

    • Data Deletion Policy: When a user requests account deletion, we will delete the user data associated with that app account.

    • Revocation of Consent: A user can revoke consent or request deletion of their data by following the instructions provided in the app or by contacting us.

    • Retention: We retain personal data for as long as your account remains active or as necessary to provide the Services, unless a longer retention period is required or permitted by law (e.g., for security, fraud prevention, or regulatory compliance).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. For material changes, we may also notify you via email or in-app notification, where required by law. You are advised to review this Privacy Policy periodically for any changes. 

Updated 12.16.2025